SIP.US Fax-To-Email/Email-To-Fax service is a convenient and reliable way to transition away from traditional faxing. This short guide will show you how to set it up and start using it.
1. You must first select a single email address where you will have your faxes sent to. This is also the only address where an email can originate from which will allow you to send an outgoing fax from this service. This reduces the chances of someone illegitimately sending a fax on your behalf.
You may provide the email address on the initial order for the service or you can update the email address at any time via the customer portal. To change the fax email address, hover over the "SIP Trunking" menu and select "Telephone Numbers" in the submenu. Click on the pencil edit icon next to the Fax DID and enter the email address into the "Delivering Faxes to" field and then submit the changes.
2. Once your number is correctly provisioned, it will be viewable in the Fax tab of the customer portal. One great feature when using this service is the ability to see sent/received faxes through the "Fax" tab. Just click on "VIEW FAXES" to display recently sent or received faxes. Click on the PDF icon next to any fax in the fax records to download a copy of that fax.
4. To send a fax, just attach a document to an email that originates from the address you selected. Attachments can be in .PDF, .DOC, .DOCX, or .RTF formats. You will then send the email to NPANXXXXXX@faxtrunk.us. For example, if you need to send a fax to 333-444-5555, just put 3334445555@faxtrunk.us in the "To" address of your email). Wait a few minutes and a copy of your faxed attachment should appear in the "VIEW FAXES" section of your portal. That's it! The fax was sent!
5. To receive a fax, just have a fax sent to the fax number you selected from our service. The fax will be received by our service, converted into an email with an attachment, and sent to the email address you have chosen. It will also appear in the "VIEW FAXES" section of the Fax tab in the customer portal.
If you have trouble, just open a support ticket with support@sip.us and provide us with a detailed description of the issue.