Failed Calls Troubleshooting

Failed SIP calls can happen for many reasons, and sometimes you need to submit a Support ticket to diagnose the issue. When submitting that ticket, it is necessary to include some information about that calls that failed. This guide seeks to describe the information that the Support Team needs to troubleshoot your calls.

  1. Navigate to the SIP Trunking -> Call Detail Records tab in the Customer Portal.


2. Take a screenshot of the page with your calls, such that your Support Team member can begin diagnosing why your calls failed.

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  • Avatar
    Billy Ireland

    I set up a sip trunk on my Grandstream GXP2170. I can make a call the trunk # comes up as the caller id on the phone I am calling. When I answer the calls there is no sound. Need soime help please.
    Thank You,

  • Avatar
    Joseph Smith

    No calls going through they keep droping

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