Porting is the process of moving a number(s) from one provider to another. Porting typically takes 5-7 business days, however, this can vary by carrier. It is also dependent upon any rejection we may receive along the way.
IMPORTANT: Read Common Port Request Rejections prior to submitting a porting request.
Instructions
To initiate a port request, log in to your account and hover over the Number Porting tab then choose the New Port Request submenu option. You must complete the online form with the objective of matching all info that the current (losing) carrier has on file to verify the request as legitimate. This includes all or a combination of the following:
- Company Name
- Authorized Name
- Address
- Account Number
- PIN
NOTE: To avoid delays, it is best to verify this information with your current provider.
Once the form is complete, you can either SAVE or SUBMIT. SAVE means you are not ready to begin processing and SUBMIT means you are ready to move forward. We will not see the port request on our side until you’ve submitted it.
The next page is a review page – again, click SUBMIT when ready. From there, you will be able to generate and e-sign the LOA. You can upload the LOA, as well as a current bill copy, directly to the request in the portal. The LOA is required for processing. The Bill Copy is not required. We will begin processing once the signed LOA is received.
At that time, a Support ticket will also be automatically generated. We will provide updates regarding the port status, as well as any rejection or delays, via the ticket.
Port Request Status Descriptions
Waiting for Customer Documents – This means you have submitted the request, and we are pending the signed LOA. If you have uploaded the LOA and we have not processed your request within 24 hours, please reach out.
Submitted to Carrier – This means your port request has been submitted for processing and we are pending a response from the current carrier. If there are any issues with the port, we will reach out to you via the associated ticket.
FOC Received – This means a port date has been received. We will provide additional notes, if necessary, via the associated ticket.
Completed – This means the port is complete and inbound calls should now ring through to your account with SIP.US.