Port Request Status in Customer Portal:
- INCOMPLETE – The request has been SAVED in the customer account but not SUBMITTED. The Porting team is not notified of a new port request until the customer clicks SUBMIT.
- WAITING FOR CUSTOMER DOCMENTS – The Porting team is waiting for the signed LOA, bill copy (if available), and CSR (if available).
- SUBMITTED TO CARRIER – The request is processing. It will stay in this status until we receive an FOC date. Any rejections are communicated via the ticket.
- FOC RECEIVED – The Porting team has received the scheduled port date.
- COMPLETE – The port request is complete and DIDs should now be assigned in the account and actively routing.
Common Abbreviations and Terms
TFN – Toll Free Number.
TN – Telephone Number.
STD – Standard Number (voice).
ENH – Enhanced Number (voice). This means that it is possible to associate an e911 address with the number.
LOA – Letter of Authorization. The signed LOA is required for processing.
CSR – Customer Service Record. This is a document provided by some carriers that lists the information that is on file for an account. It can be used to try and dispute some rejections.
LSP – Losing Service Provider. This is the losing, underlying carrier of a porting number.
PON – Port Order Number. This is the carrier assigned order number for a port request.
AN – Account Number. This can be pulled from a bill copy or a CSR.
BTN/ATN – Billing/Account Telephone Number. This is the main number of an account that the carrier can use to locate the information on file.
PIN – Customers/Carriers may have a PIN on file to prevent accidental or fraudulent port outs. Additionally, some carriers require a Transfer PIN which is a PIN they assign specifically for the port out.
FOC – Firm Order Commit. This is the port date that the number(s) will be released to our services.