The "Scam Likely," "Potential Spam," & similar notices displayed by most cellular providers are completely proprietary and not stored in any centralized database. We have no control over which exchanges or telephone numbers other carriers mark as "Spam" or "Fraudulent," nor do we have a way to remove these flags from their systems. If you obtain a number that is being flagged as "Scam Likely" or "Fraudulent, you have four courses of action:
- Confirm you are sending a legitimate Caller ID. Refer to Setting Up Caller ID and STIR/SHAKEN for more information on sending legitimate Caller IDs.
- Register your business and number with the Free Call Registry and First Orion to help validate your call traffic. The same major carriers that display "spam" notices do refer to these registries, and adding your number to these registries can help to identify your call traffic as legitimate. This method has resolved "spam" notices for many of our customers, though it is not a guaranteed resolution since it is ultimately up to how the receiving carrier judges your call traffic.
- [External] https://freecallerregistry.com/fcr/
- [External] https://firstorion.com/register-your-number
- Attempt to contact the carrier who is flagging your calls and get them to remove the flag. Unfortunately, this course of action does not have a very high success rate. If you are able to get someone on the phone at the offending carrier, proving your legitimacy becomes the bigger challenge.
- Cut your losses, scrap the number, and replace it. Perform testing on any new numbers before incorporating the numbers into your business infrastructure to ensure viability for your use case.